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Next level maintenance ... for the best support, service and supply from igus®
igus® takes care of your application! For the first time, superwise combines the first-class igus product service with the latest sensor technology from smart plastics in one cable portfolio
Tech up
- Ensure desired overall equipment effectiveness OEE at all times
- Optimum transparency across all smart plastics components thanks to a central customer portal with all available machine data
Cost down
- Order spare parts, maintenance service or monitoring devices with just one click
- Central management of all available smart plastics assets in a single portal
Proof
- Numerous proven smart plastics projects as well as ongoing maintenance contracts
Sustainability
- Use-based product replacement reduces unnecessary material costs
Service Levels
We offer four levels of the superwise service. This allows you to choose the right package from our range. Please feel free to contact us, we will be happy to advise you.
The superwise service - simply explained
Security through experience
The superwise Basic service gives you access to the superwise portal where you can view our statement on the service life of your energy chain. We determine this using your information and data on the basis of statistically determined values. In addition, we offer you the service of informing you in good time when inspection dates are due.
Information such as the number of cycles per day, speed, acceleration, fill weight and ambient conditions are used to calculate the expected service life. Time-controlled maintenance plans can be created based on this information.
With the Basic version, you get:
- An overview of your components in the dashboard
- Maintenance management via the dashboard
- Storage of the installation history
- Information on service life based on statistical values
- Next service reminder
- Use of sensors for condition monitoring possible
- Avoidance of total damage in the event of a crash
You are also welcome to arrange a maintenance contract with us.
Basic
Know the exact status of your e-chain® system
With the superwise Silver service, you can supplement your energy chain with our i.Sense or i.Cee modules. These determine the exact condition and maintenance requirements of your energy chain and send it to you, giving you a precise statement on the condition and service life of your energy chain.
The calculation of the service life is based on the actual movement profile of the e-chain®. With the help of i.Sense sensors, the number of cycles, speed, acceleration, etc., are recorded and included in the service life calculation.
With the Silver option you get:
- All the advantages of the Basic option
- Adaptive service life assessment based on the actual movement profile
- Customized, usage-dependent maintenance plans
- Recognition of anomalies that occur and defined follow-up measures
- A precise statement on the individual application
- Call from our technical sales department with suggested solutions
- The i.Sense module detects when defined values are exceeded and issues an alarm or information message
- With the i.Cee module, information is sent via a local network or online to a cloud (IoT).
Silver
Highest precision thanks to top-quality sensors
With the superwise Gold service, the use of sensitive sensors and sophisticated i.Cee modules enables highly detailed data to be collected. On this basis, it is possible to make precise predictions about the individual condition and expected service life.
With the Gold option, you get:
- All the advantages of the Silver option
- Dynamic service life assessment, sensor-based with the help of wear sensors
- Sensor data in ultra-fine resolution
- Integration into existing network structure
- Automatic safety updates
Gold
Leave the worries to us
The superwise Platinum service makes your life easier. You get all the benefits of the superwise Gold service plus complete peace of mind. We will take care of maintenance, inspection and, if necessary, the complete replacement of the energy chain. All other services are free of charge for you via a monthly contribution. We take care of inspection, replacement, maintenance and repair. You don't have to worry about a thing.
With the Platinum option, you get:
- All the advantages of the Gold option
- Full service for your igus products
- Automatic maintenance, inspection and replacement of energy systems at no additional cost
Platinum
Everything at a glance - with the superwise dashboard
All the advantages of the superwise dashboard are already included in the Basic service level. This includes:
- Overview of all e-chain systems
- Maintenance management
- Next service reminder
- Service life information
- Alarm in the event of anomalies
- Utilization-dependent maintenance plans
You determine the manner of data transfer and access
Data transfer within your local corporate network (i.Cee:local) or on a secure cloud (i.Cee:cloud)
Smart machine data acquisition
Since the i.Sense Wonderbox is part of the smart plastics i.Sense condition monitoring system, all of its data can also be evaluated in the i.Cee control cabinet module. These data can then be used to digitally control the system's alarm and escalation management.
The i.Cee module can be integrated into predictive maintenance concepts in a number of ways, from preventive service management, which schedules regular maintenance depending on use, to location-independent fault management, which immediately reports any unforeseen change via various mobile channels. All information is collated in a modern dashboard, online or offline in the local network, depending on the customer's requirements.
Contact Us
Questions or product information? Please contact:
Customer Service
Customer Service:
Phone: Monday to Friday from 8 am - 5 pm
LiveChat: 24 hours
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